Privacy Policy

Advise Electronics Ltd. (hereinafter "the Company"), which provides charging stations for electric vehicles, respects the privacy of users of its services. This document will detail the privacy policy used by the Company. The policy reviews, among other things, the manner in which the Company uses the information provided by the customer who joined the service, hereinafter "the Customer", and the personal information that will be collected about the Customer and other users who use the services, as defined below, (hereinafter "the Users") during their various uses of the Company's services, as defined below.

The privacy policy regulates the information collection procedures by the company, and it is therefore recommended that you take the time to carefully read this privacy policy.

The policy is written in the masculine form for convenience only, and applies equally to both genders. Everything in this privacy policy is in the singular – even the plural.

1. General

1.1 This Privacy Policy is an integral part of the Company's Terms of Use. The Terms of Use, together constitute a single, binding legal agreement between the Customer and the Company. The definitions in the Privacy Policy shall have the same meaning as defined in the Terms of Use, unless otherwise expressly stated herein.

1.2 The Company makes available to you the Company's website at www.advice.co.il , hereinafter referred to as the "Site", as well as other/additional applications, tools and services, as detailed on the Company's website (hereinafter collectively, together with the Site, shall be referred to as: "Company Services" or "Services").

1.3 It is clarified that registering for the Company's services by any means (including, registering on the website and/or in the application and/or by telephone dialing by the customer) and/or using the Company's services, all or part of them, constitutes the customer's express consent to the terms of use and this privacy policy.

1.4 Registration for the Company's services as stated in Section 1.3 above constitutes consent to the Terms of Use and Privacy Policy as stated above also on behalf of the Users. The Customer is solely responsible for receiving the Users' approval and their consent to the Terms of Use and Privacy Policy. The Customer will indemnify and hold the Company harmless from any claim, demand and/or claim of the Users, as long as the Company has acted in accordance with the Terms of Use and Privacy Policy.

2. Consent

2.1 Consent to sharing information within the framework of the services: Some of the uses of the company's services require registration, in which the customer will be required to provide various details. Therefore, the customer hereby declares that the personal details provided to the company during registration are made of his free will and with his consent. In addition, when using the company's services, the customer gives his full consent to the terms of this privacy policy. If the customer does not agree to these terms, in whole or in part, he is not permitted to install or make any use of the company's services and in the event that the customer has started using the services, the customer is required to stop using them immediately. The customer declares that the personal details he provided to the company are reliable and accurate, that they are provided with his consent and free will and that he is aware that there is no legal obligation to provide the information, unless expressly stated otherwise. Some of the information does not personally identify the customer and is not stored together with his details.

2.2 Receiving notifications regarding the services: Registration for the Company's services constitutes the Customer's express consent to receive notifications, updates and messages from the Company, including by e-mail and/or text messages (SMS) and/or WhatsApp or by other electronic means, and including service messages, such as: notifications regarding charging fees and charging stations at regulated locations with which the Company works, notifications regarding the services provided by the Company or its products, updates regarding the Company's services, including additional services, details about the execution of a transaction, the start or end of the charge, the start or end of a promotion or benefit, etc. (hereinafter: "Service Messages"). The Company will not be able to refrain from sending service messages, as defined above, and a Customer who wishes to refrain from receiving service messages must also cease using the Company's services and delete the Customer as a whole (removal and cancellation of the Service as a whole).

2.3 Receiving advertising: Registration for the Company's services constitutes the Customer's express consent to receive updates and messages containing content that meets the definition of "advertising", according to Section 30A of the Communications (Telecommunications and Broadcasting) Law, 5742, 1982, regarding a product or service of a type similar to the product or service for which the Customer provided his details at the time of purchase or when leaving details, and this in various ways, including by e-mail, SMS messages and WhatsApp messages. The Customer may, at any time, notify the Company of his desire to remove his address from the distribution list of recipients of "advertising" using one of the alternatives specified in the "advertising" message, in which case he will be removed from the distribution list. It is clarified that only checking the box regarding consent to receive advertising from the Company at the time of registration will be considered consent to receive advertising regarding a similar product or service as aforesaid. Without derogating from the foregoing, it is clarified that not checking the box regarding consent to receive advertising Advertisement on behalf of the partnership at the time of registration will not be considered a refusal to receive any advertisement regarding a similar product or service as stated, in accordance with the provisions of Section 30A(c) of the Communications Law (Telecommunications and Broadcasting), 1982.

2.4 Direct Mailing: Registration for the Company's services constitutes the Customer's express consent to receive direct mailing as defined in the Privacy Protection Law, 1981 - "Privacy Protection Law" and "Direct Mailing", respectively, and to use his/her details for this purpose. As part of the mailings as stated, the Company may contact the Customer by direct mailing based on his/her affiliation with a group with certain characteristics and on the basis of segmentation and characterization operations that it conducts based on the information stored by it as stated above in accordance with the provisions of the Privacy Protection Law. The Company will be entitled to use the information in its possession for the purpose of direct mailing and/or to transfer details about the Customer to third parties as detailed in this Privacy Policy and in the Terms of Use for the purpose of making direct mailing inquiries by them. If the Customer wishes to remove himself/herself from the mailing list after registration, he/she will be able to do so easily by means of a return message within the mailing itself, as long as he/she does so electronically and/or by contacting the Company's customer service center. In this case, the Company will remove the Customer from the list of direct mailing recipients. used for direct mailing purposes. Removal from the direct mailing list does not preclude receipt of other messages, such as service messages and/or advertising, to the extent that you have confirmed receipt of them. If the customer wishes to remove his details from the company's customer list or to avoid direct mailing or receiving inquiries from the company altogether, the customer may do so by deleting the customer in its entirety (removal and cancellation of the service in its entirety).

3. The type of information collected and the purpose of its collection

3.1 The Company collects and stores in its databases certain information regarding the Customer and/or users of the Services in order to provide the Company's Services. This information includes (hereinafter collectively: "the Information"):

3.1.1 Information that the customer provides to the company upon registration: As part of the registration for the company's services, the customer is required to provide personal and identifying information, such as name, address, contact information, telephone number, vehicle registration number and city of residence. In addition, when registering, the customer can choose a username and password. The customer is responsible for maintaining the confidentiality of the password and is not permitted to transfer or allow the use of the username and password and/or the customer's account. The customer undertakes to immediately report to the company any unauthorized use of the customer's account so that the company can take appropriate steps. The customer is not permitted to transfer and/or assign his rights in the account to another. It is clarified that a customer who registers for an additional service beyond the claim services is responsible for checking that the additional permissions he grants to the company, regarding the collection of information, upon registration and for the purpose of receiving the company's services, if any, are acceptable to him and that upon completing the registration, he also confirms the additional permissions.

3.1.2 Data collected automatically: As part of the use of the Company's services, various data are automatically collected, such as: distance measurement, time spent using the application (see details regarding usage history in subsection 7 below), travel time, routes, duration of use; location data and maps of activities (see details in subsection 6 below); location related data (GPS and location data, as well as technical data including, among others, IP address, device ID, Advertising ID, Apple ID, Android ID and E-MAIL).

3.1.3 Statistical/Anonymous Data: When using the application, the website and the company's services, anonymous information is collected, without any connection to the use of a specific company service. The use of this information is intended to improve the company's services and to teach the company about the users, their needs and uses. Therefore, the use of such information will generally be done on an anonymous basis, without any connection to the use of a specific company service. This information includes technical and statistical information, such as: device type, model, hardware, operating system, Internet service provider, IP address, statistical information related to the scope of use of the application, the website and/or the company's services, including date and time of use, duration of use, frequency of use, usage history, etc. The company will be entitled to collect and/or store this data, process it and analyze it, including for the purpose of providing services. The customer may at any time instruct the cancellation of the collection of anonymous data about him and the users on his behalf, through the application interface or by contacting us as detailed below. This statistical information will be collected through the use of third parties, such as Google Analytics: for clarification on how this information is collected, see Section 4.2 below.

3.1.4 Location: In order to operate the Company's services, the geographic location of the Customer's device and vehicle is used. This information is provided to the Company directly from the Customer, from his device automatically (by coordinates sent from the cell phone, GPS location services, etc.) and even from third parties working in cooperation with the Company (such as: parking lots, navigation applications, technological components embedded in the application on behalf of third parties, etc.). The location data and charging times of the Customer and the users on his behalf are collected, stored and aggregated in the databases and information repository of the Company and/or the service provider. The places where the charger is used, who is not the Customer, are exposed to the Customer's knowledge. A user as mentioned who wishes to use the charging fee payment services, without the above details being exposed to the Customer's knowledge, can do so by activating the charge through one of the Company's platforms, subject to his joining as a Customer.

3.1.5 The Customer hereby confirms that he is aware and understands that the Company makes use of this information, which includes non-anonymous data, and hereby gives his consent that the Company will use it in connection with the provision of the Services, whether by itself or in collaboration with third parties acting on behalf of the Company in connection with the provision of the Services, as detailed in this Privacy Policy above and below and in the Terms of Use.

3.1.6 Usage and Claim History: The Company and third parties acting on behalf of the Company in connection with the provision of the Services may hold the history of claims made by the Customer or users on its behalf.

3.1.7 Payment data: The use of the Company's services is made for a fee (payment for charging the vehicle). As part of using a service provided for a fee, and for the purpose of providing the service, payment data will be collected from the customer through a third party that provides payment services on behalf of the Company ("Payment Service Provider"). The payment data includes details of the charges for which the customer was charged by the Company, the payments made using his credit card, etc. The payment service provider complies with the standards and requirements of the law regarding the use of credit data, and it will be exposed to information regarding payments and will operate it accordingly, and without the Company being exposed to this data and accordingly the data will not be stored in its databases. It is also clarified that the Company may be required to verify the customer's identity in accordance with the information provided by him.

3.1.8 Crash Investigation; Crash Data: If the website or application crashes while in use, the crash data will be collected by the Company and/or third parties (who provide the Company with the aforementioned reporting and data analysis services), and these will be transferred to the Company for the purpose of identifying the cause of the crash and in order to act to prevent a repeat crash, improve the application and services, and implement required updates. The aforementioned crash data contains data regarding the status of the application, operating system, device, device ID, and location. When the application crashes, the Company may also share with the aforementioned third parties personal information regarding the customer, such as: phone number, vehicle number, or email address, in order to link the crash to the customer and contact the customer for troubleshooting purposes, etc. For more information, see the Crashlytics Information Processing and Security Policy.

3.2 It is hereby clarified that the Customer is not under any legal obligation to provide the information as stated above, and that providing such information is dependent on the Customer's will and consent. However, filling in some of the fields in the registration process and collecting data such as location data may constitute a necessary condition for using the Company's services. The Customer hereby declares and undertakes that any information provided and/or updated is true, reliable and accurate, and that the registration is personal and not on behalf of and/or for third parties (except if he has received express permission to do so).

3.3 Furthermore, in order to provide and improve the Services, as well as for verification purposes, the Company may receive additional information from various third parties that provide services for the Company, including details that identify or may identify the customer or users of the Company's services, which will also be stored in the Company's databases. This information will be collected, stored and used solely in accordance with the provisions of the Terms of Use and this Privacy Policy.

4. How is the information collected?

4.1 The Company collects information regarding the Customer, which will be provided at the Customer's initiative and/or will be collected during the use made by the Customer (or the users on his behalf) of the Company's services, in accordance with the provisions of the Terms of Use and/or this Privacy Policy, as well as in accordance with the provisions of any law. The information is collected and provided to the Company as follows:

4.1.1 Information provided directly by the customer and voluntarily.

4.1.2 Information transmitted to the Company by third parties (such as: parking lots, navigation applications, etc.). In addition, the Company may use technological components from third parties that are adapted for mobile devices, in order to obtain anonymous analyses, characterizations and statistics regarding the use of the Customer and/or the users on its behalf.

4.1.3 Information automatically transmitted from the customer's device.

4.1.4 When using the Site, technologies such as “Cookies” (and other technologies such as Web Beacons, Pixels, etc.) are used. A Cookie is a small file containing a string of characters that is sent to the Customer’s device when he visits a particular site. When the Customer visits the Site again, the Cookie will allow the Site to identify the Customer’s browser. Cookies contain anonymous information and are used to collect statistical data about the use of the application, the Site, and the Company’s services, to verify details, and to adapt the services to the Customer’s personal preferences. The Customer has the option to block and/or delete Cookies at any time independently by changing the settings on the device and/or the browsers he uses. The Customer is aware that some of the Services may not be accessible and/or his experience of using the Services may be limited if he blocks and/or deletes the Cookies. For more information, see: www.allaboutcookies.org .

4.2 The Company uses third parties to provide the service to the Customer and its users. These third parties may also use cookies and similar technologies. This information does not include personal information, except for device identifiers, IP addresses and Advertising IDs, which may be collected. For more information about Cookies and how Google uses data generated from the use of Google Analytics, it is recommended to review Google's policy and obtain more information about how Google uses cookies and data when the Customer uses the Website or Application. It is also recommended to review the current Google Analytics opt-out options at: https://tools.google.com/dlpage/gaoptout/ .

The Company uses third-party SDKs to process information, improve and customize the Services. Among other things, the Company uses the third-party SDKs detailed below, and additional information about how data is collected using these third-party SDKs can be found in their privacy policies and terms of use, which are incorporated into this Privacy Policy, as follows:

For more information, see the privacy policy available at: https://www.facebook.com/about/privacy/update .

It should be clarified that the Company does not collect, directly or through the SDK, all of the information detailed in the privacy policy on behalf of third parties, but only the information necessary for the provision and improvement of the services.

5. Purposes of using information

5.1 The Company has a database in which the information collected and detailed above will be stored and secured. The Company uses the information for the following purposes:

5.1.1 To enable the customer to use the Company's services, the content included therein and the services offered by the Company, as well as to manage and operate the Company's services, including those requested by the customer;

5.1.2 To identify the customer during their repeated visits to areas requiring registration and to save the customer from having to enter their details each time;

5.1.3 To improve and enrich the services and content on the site and/or in the application and/or in the additional services, including creating new services and content that meet the requirements and expectations of the customer and users of the Company's services, as well as changing or canceling existing services and content. The information used by the Company for this purpose may be collected as complete information and/or statistical information, which does not personally identify the customer;

5.1.4 To enable the services on the Site and/or in the Application to be tailored to the customer's preferences;

5.1.5 To send the Customer from time to time information regarding the services and contents of the Website and/or information regarding the Application, activities in connection with them and the Company, surveys, newsletters, etc. Such information may be advertising in nature and may be sent to the Customer via text messages (SMS), emails, WhatsApp, or other electronic means;

5.1.6 To contact the customer when the Company believes there is a need to do so, including updating, confirming or informing him on issues related to the services, including the services requested by the customer;

5.1.7 For the purpose of analyzing, controlling and processing information, whether by the Company or by providing statistical information to third parties;

5.1.8 For the purpose of improving, developing and adapting the services;

5.1.9 For the purpose of providing information to third parties, as specified in the Terms of Use and this Privacy Policy;

5.1.10 For the proper operation and development of the Company's services, as well as troubleshooting;

5.1.11 To send the Customer from time to time, by email, text message, WhatsApp or any other means, information regarding the Company’s services and products, promotional information and information regarding the products and services of others. If the Customer is not the only user of the email address to which the marketing content is sent, the Customer confirms that he has been given the consent of all other users of the aforementioned email address and that his consent constitutes consent on their part to receive marketing updates and messages as stated above.

5.1.12 For any other purpose specified in this Privacy Policy or the Terms of Use.

6. Provision of information to third parties

6.1 The Company does not share personal or identifying information collected from the Customer with third parties, except in the following cases:

6.1.1 At the customer's request and/or with his consent and/or to provide him with a service he requested and/or for which he has registered.

6.1.2 When using the charging services, the license plate number of the customer's vehicle may be recorded at designated charging locations equipped with license plate recognition cameras and with which an arrangement has been made, in order for the customer to benefit from the charging services offered by the company. As long as the customer's authorization has not been given, no personal information will be provided, except for the vehicle's license plate number, which can and will be recorded using existing technological means.

6.1.3 Sharing with third parties who provide services for us (such as parking lots, road service providers, gas stations, local authorities, clearing service providers, marketing assistance, payment processing, tracking, storage, servers, customer service, development functionality, improvement, service and support, etc.).

6.1.4 For the purpose of providing payment and collection services, the Company uses external clearing service providers. As part of the use of these services, the information required to carry out the payment will be transferred to the payment service providers, who will process the information for the purpose of providing payment services for the Company.

6.1.5 In the event that the customer violated the terms of the privacy policy or the terms of use and/or in cases where he performed or attempted to perform actions that are contrary to the provisions of any law.

6.1.6 Sharing information to the extent necessary to comply with the provisions of any law, regulation, legal process or government order (such as court order, various regulatory bodies, etc.).

6.1.7 Due to a dispute, claim, lawsuit, demand and/or legal proceedings that will be conducted between the customer and/or someone on his behalf and the company and/or someone on its behalf.

6.1.8 In the event that the Company believes that providing the information is necessary in order to prevent serious damage to the property and/or the person of third parties and/or other users and/or any of the Company's employees and/or any of its customers, or in order to prevent other harm or damage at the Company's discretion.

6.1.9 In the event that the Company has transferred and/or assigned its activities and/or its rights and obligations to a third party, provided that such third parties accept the provisions detailed in this privacy policy and in the terms of use in connection with the information.

6.2 The Company will not violate the Customer's privacy and will comply with the provisions of the Privacy Protection Law and any other relevant law in this regard. For the avoidance of doubt, even in the absence of use of a service that requires the provision of information to third parties, the above does not detract from the Company's right to transfer to third parties aggregated and/or non-personal information and/or information that does not identify the Customer and/or violate his privacy.

6.3 The Site may contain links to third-party websites operated by providers not affiliated with the Company. Once referred through the link, the Company has no control over the collection, storage or processing of personal data transferred to third parties when clicking on the link, such as the IP address or the website address of the page containing the link, and it should be noted that the above is the sole responsibility of the user.

6.4 In addition, third parties that provide services for the Company may collect the Advertising ID. This information may be information that is identified with the Customer's device. The Customer may, in their device settings, stop the collection of Advertising ID information at any time. It should be noted that the Company does not combine and/or connect the device identifiers listed above.

6.5 When the Company shares the Customer's information with a third party with the Customer's consent and/or request, the said information will be subject to the third party's privacy policies. It is emphasized that the Company is not responsible for any use made by third parties in relation to information that will be provided to them by the Company in accordance with the Customer's registration for the various services and/or collected by them about the Customer, to the extent collected, including information that has been and/or will be provided to them and/or that has been provided to them directly by the Customer.

6.6 The Company may from time to time assign its obligations in connection with the provision of the Services to third parties in collaboration with business partners or brand owners. The Company may also change its ownership structure from time to time. The Company will inform the customers of these changes in a notice sent to the customer, including by email, SMS message, WhatsApp message, within the application, or by any other electronic means, as it deems appropriate at its discretion.

7. Customer rights

7.1 The customer can at any time review the information he actively provided (for example, during registration) and even information about the company's services he consumed, through the website or application. The customer can also update and/or change various details (updating vehicle number, user names and addresses, etc.) through the application or website.

7.2 If the information in the Company's databases is used for the purpose of personally contacting the Customer, based on membership in a population group, determined according to one or more characteristics of people whose names are included in the database, the Customer is entitled under the Privacy Protection Law to demand in writing that the information relating to him be deleted from the database (the Company may ask the Customer to verify their identity before responding to the inquiry). In this case, the Company will delete information that it needs only to contact the Customer by direct mail as stated above. Information that the Company needs to manage its business, including documentation of commercial and other actions carried out by the Customer or users on its behalf in connection with the Company's services or for the purpose of continuing to provide the Company's services in the future, will continue to be retained by the Company by law, but will no longer be used for the purpose of contacting the Customer by direct mail. It is agreed and clarified that to the extent that the Customer does not ask the Company to delete the collected information, the Company will retain the collected information. Furthermore, as detailed in these Privacy Policy and in the Terms of Use, for the purpose of providing some of the Company's services, the Company allows third parties (such as local authorities, parking lot operators and suppliers with whom the Company works in connection with the Company's services) access to information about the Customer and/or the Users. Therefore, the Customer is aware and hereby confirms that, even if he requests the Company to delete the information about him, the Company will not be able to delete information that was transferred to third parties for the purpose of providing the services to which the Customer has registered and which is held by those third parties.

7.3 The Company reserves the right to reject requests that have already been submitted an unreasonable number of times, requests that require exceptional technical effort (for example, developing a new system or a fundamental change in existing work methods), requests that jeopardize the privacy of others or requests that are clearly impractical (for example, requests regarding information located in backup systems).

7.4 A customer who requests to receive the invoice for the last payment before deleting his account will provide the Company with an address or email address for sending the invoice, prior to deleting the account.

8. Age restriction

The Company does not knowingly collect information about a person under the age of 18 (the age of majority). In any case in which the Company becomes aware of the collection of sensitive information from a minor or information from a person under the age of 18, the Company will make every effort to immediately delete this information.

9. Information security

The customer is aware of and hereby gives his consent to the storage and/or processing of the information in a third-party cloud (storage requiring the transfer of information via the Internet) even outside the borders of the State of Israel in accordance with Regulation 3 of the Privacy Protection Regulations (Transfer of Information to Databases Outside the State's Borders), 5761-2001. The company acts in accordance with the relevant legal provisions, as stated, to the extent of its ability to maintain the confidentiality of the customer's data and/or to use advanced security methods approved for civilian use on the Internet. Information security is intended to ensure user identification and encryption of the identification data transferred. The information transferred to the company's servers in the cloud is encrypted and secure. The purpose of creating a secure connection is to prevent the transferred information from being exposed to the eyes of other surfers and unauthorized parties on the Internet. The company uses advanced technologies and the company's critical servers are not directly connected to the Internet but are isolated from it by means of several layers of protection. There is constant supervision and control over all communication between the company's servers and the Internet. To this end, the company Implements information security systems and procedures in the Company’s platforms. While these systems and procedures reduce the risks of unauthorized intrusion into the Company’s platforms and servers, they cannot provide complete protection. Therefore, the Company does not warrant that the servers will be completely immune from unauthorized access to the information stored therein. The Company will not be liable in any event for the disclosure and use of the aforementioned information resulting from unauthorized intrusions by others.

Transfer of personal information outside the European Union (GDPR) will only be done to countries with an "adequate level of protection" (such as Israel) or through legal mechanisms such as standard contracts (SCCs), binding corporate rules (BCRs) or explicit consent, to ensure that privacy rights are also preserved outside Europe, all subject to a strict risk assessment.

10. Policy update

The Company reserves the right to change and update the terms of the Privacy Policy, from time to time and as necessary, at its sole discretion and without obligation to provide notice, in advance or retrospectively. The changes that will be made, if made, will enter into force on the date of the last update of the Privacy Policy on the Company's website and/or in the application. The Customer's continued use of the Company's services after the aforementioned changes have been made will indicate the Customer's consent to these changes and the updated Privacy Policy. To the extent that the Customer does not agree to the aforementioned changes, in whole or in part, he must refrain from continuing to use the Company's services or contact the Company regarding the matter.

11. Contact

For any request or requirement, please contact us via the website on the "Contact Us" page, a link to which can be found here https://advice.co.il/pages/contact-us or at the Advice Electronics Ltd. customer service center by phone at 03-9000940 or via email: service@advice.co.il and we will get back to you as soon as possible.

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