The leading electric vehicle charging station app | Everything you need in one place

Promote your brand and earn customer loyalty

Brand all modules of the EV Charging software with your company's logo, font, and colors to match your corporate identity.

A White Label solution ensures:

• Personalized adaptations such as location pins, buttons, and background colors brand your service offerings and differentiate you from competitors.
• The mobile application, back-end management portal, and customer interfaces are all under your brand.
• No mention of the service provider in customer-accessible documents or interfaces.
• Electric vehicle manager applications are published under your Google Play and App Store accounts without mentioning the software provider.

 

 

2. Hardware-Software Compatibility (Integration with EV Charging Station Providers)

• Freedom of choice. You can choose the OCPP-compliant charger you think is best, based on your business needs, without being limited to a specific hardware manufacturer.
• An OCPP-based system allows you to update the firmware of all your charging stations, ensuring your network is always up-to-date with the newest technologies and solutions.
• No vendor lock-in. As your network expands, you often need to add charging stations and upgrade specific sites. You should be able to add models from different suppliers
• to existing locations without disrupting software performance and management.
• Reduces costs. The ability to choose the best value option helps manage your initial investment costs. You may get a lot from one supplier today, but this may change in the future, and you should be able to add charging stations from other suppliers. 

 

 

3. Payments and Billing - Monetize Your Network

• Increase your revenue with flexible billing and payments – allowing you to set different tariffs, create tariff groups, and accept multiple payment methods to cover a range of business use cases.
• Choose the best payment processor.
• Variety of innovative payment plans – to maximize your customers' experience, you need to set up different pricing plans and payment methods for vehicle charging. Paying by credit card incurs bank fees,
• so it is beneficial if your software provides alternative payment options so your customers can avoid transaction fees after each charging session.
  • BALANCE - Customers can add money to their balance using a credit card as a prepayment for EV charging services.
  • TOP-UP PACKAGES - You can set up prepaid payment packages that may include bonuses to increase customer loyalty.
  • VOUCHERS AND PROMO CODES - A predefined charge that customers can add to their account by entering a unique code. You control which users have access to these payment options
  • and how long they will be active.
  • SUBSCRIPTIONS - Offer EV drivers subscription plans that provide special benefits and discounts to promote loyalty and increase revenue predictability.
• Set flexible tariffs - Tariffs and tariff groups are used to determine the price of charging at your stations, set charging limits, and control user access. The tariff management module should allow you to set prices:
  • Per kWh
  • Per minute or other charging time period
  • By hour of day or night
  • Per parking minute (such as an additional stay fee or idle fee when the car is connected but not charging)
  • Per minute based on peak or average power during charging
• Set different prices for users with tariff groups - Tariffs should allow for flexibility based on customer type: individual homes, fleets, public, or private - and location - homes, parking lots, or multi-unit residential buildings. You may want to offer different prices in the same location, depending on who is charging, or offer incentives such as free or discounted charging under certain conditions. For example, in a workplace parking lot, you can offer one price that applies to the general public and a discounted price for specific users such as employees.
• Manage multiple billing options - Ensure your EV software provides customized billing plans for your customers and business partners, such as:
  • Partner Settlement - Partner settlement reports collect data for all revenues and expenses of all partners and provide a total amount to be paid at the end of the month.
  • Invoice - Invoices and receipts for drivers using a credit card or app at charging stations on your network.
  • Reimbursement - Through reimbursement billing, you can easily reimburse your employees for the cost of charging company vehicles at home.

 

4. Remote Management and Maintenance - Ensuring Operational Efficiency

• Reduce maintenance costs and increase network reliability
  Managing the many chargers in your EV charging network and maintaining a healthy charging infrastructure is critical for business. You need to ensure your chargers are functioning properly to avoid situations where drivers arrive at one of your charging stations
  only to find it is offline and they cannot charge. This damages your revenue and customer loyalty. The right software with extensive remote management and maintenance capabilities can reduce costs, increase the uptime and stability of
  your chargers, and ensure consumer satisfaction.
  Sending a technician to the site is expensive. With management software featuring real-time problem detection and automated fault recovery algorithms, your charging point can be active within minutes without the need for on-site maintenance. This cuts costs and allows you to provide reliable charging service to your customers, preventing revenue loss. The right software for managing your EV charging network empowers you to effortlessly scale and maintain operational efficiency.
  Remote management allows for a wide range of operations to be performed remotely. The platform should provide the ability to:
  • Remotely monitor charging operations - View, change, and manage settings.
  • Start and stop charging sessions and unlock the cable when stuck.
  • Troubleshoot end-user issues in real-time.
  • Change the availability of one or more chargers in your network.
  • Set charging profiles that determine the duration and speed of charging.
  • Easily troubleshoot with a 24/7 automated alert management system.
  • Remotely update firmware to take advantage of new functions and features.
  • Gain insights and diagnostics from extensive error logs.

5. Dynamic Load Management - Maximize Revenue While Protecting Your Network

• Avoid expensive electrical upgrades - Expanding electrical capacity at a given location can be very costly. Your software's Dynamic Load Management (DLM) can help you install the desired number of chargers at a site with limited power capacity, without having to invest in expensive electrical upgrades. This ensures the network is not overloaded by automatically and efficiently distributing the available power dynamically.
• DLM software also allows you to define prioritization rules based on user groups or location. For example, you can prioritize subscribers over ad-hoc users. Thus, you can also create incentives and additional revenue streams for your business.
• Furthermore, you can manage power adjustments via API. If you manage your building's energy demand with a DLM (Dynamic Load Management) system, it allows you to integrate your EV charging management platform with it. You automate the circuit limit settings, and the BMS (Battery Management System) receives consumption via API. Depending on the utilization of the entire system and your priorities, it dynamically determines the circuit limit.
• DLM allows you to achieve complete network safety and power distribution flexibility. It eliminates the need for investments in network expansion and enables additional revenue by using off-peak hours to increase power limits and offer your EV charging infrastructure to a wider group of customers.

 

6. Roaming (OCPI) - Let Drivers Charge Anytime, Anywhere! (Provide Drivers a Seamless Charging Experience)

• The mass adoption of EVs requires convenient EV charging options. To retain EV drivers as long-term customers, service providers need to enable them to charge easily along their routes. Roaming plays a vital role in opening up charging point infrastructure. With the right software, you can provide widespread access to your customers through roaming, allowing drivers to locate and charge at multiple stations belonging to different networks.
• Like mobile roaming networks, EV roaming is made possible through cooperation between EV charging service providers. Roaming allows drivers to use charging stations belonging to various national and international networks from a single customer account.
• The Open Charge Point Interface (OCPI) protocol enables this. Similar to how OCPP standardizes communication between a charging station and a backend platform, OCPI standardizes communication between two backend platforms to create direct roaming.
• Roaming hubs like Cello Charge provide an easy way to establish connections with other charge point operators or mobility service providers. EV drivers on your network can charge at all stations that are part of these roaming hubs, and drivers on other charging networks can easily find and charge at your stations.
• Charging software allows you to make the most of the benefits of electric roaming:
  • Expand your customer base. Don't limit yourself to your existing customers. Through roaming, any app user can locate and access your charging stations.
  • Strengthen customer loyalty. Existing customers don't need to switch operators or apps when they travel out of town.
  • Double revenue streams. Set your pricing model and promote your charging locations to a wider audience with your software's roaming solutions.

 

7. Integrations and API - Create Your Customized EV Charging Experience

• Define your business processes with ease - API integration is highly valuable if you are already using a set of reliable systems such as ERP, CRM, billing, or a payment system. If your charging software provides an API, you can quickly and seamlessly integrate your existing systems and build innovative solutions on top of evolving business needs. When comparing EV charging providers, ask for details regarding their capabilities to integrate with other third-party applications your business uses or plans to use.
• Integrate your existing systems - API integrations allow for a high level of automation and process speed without duplicating data across multiple systems. You enhance your existing ERP and CRM systems with the EV charging data you need, while your customer data remains in your CRM system.
• Add EV charging to your existing app - An API is essential for companies that want to integrate EV functionality into an existing app, web portal, or build a new user interface for the EV driver. For companies that already have a customer-facing app, an API offers full control over EV charging functionality, user authentication, tariffs, charging session data, payments, and billing, so you can provide seamless EV charging services.
• Build your customized solution - An API accelerates customization and allows you to easily create enhancements. It leverages existing EV charging infrastructure to help you build your e-mobility solutions from the ground up and tailor them to your customers and business needs. This means less maintenance for legacy systems or protocols and more focus on customer and product experiences.
• Accelerate time to market and scale easily - API connectivity allows you to leverage existing infrastructure and go live faster. It provides a platform that handles all the hassles of EV charging in a scalable and reliable way, so you can focus on building the best customer experience for your EV drivers.

 

8. Security and Scalability - Securely Expand Your Network

• Maximum flexibility for growth and expansion - Undoubtedly, every software developer today considers scalability and security before writing the first line of code. EV charging management software is no exception. Look for cloud-based EV charging management platforms that offer you all the security and scalability features of world-class cloud hosting providers - Amazon Web Services, Microsoft Azure, Google Cloud, etc. Using a scalable cloud architecture solution allows you to provide high availability and zero downtime for your users. Moreover, you can optimize costs for hosting infrastructure, be able to connect as many chargers as you want, and pay as you go. This also significantly reduces the complexity and cost of operations as your software provider handles everything for you.
• Security and privacy are critical for businesses - Security is a high priority for any software system. Ensure that the EV charging management system you are considering meets industry-leading standards for security and privacy such as ISO 27001, SOC, GDPR, and others. Penetration testing is another indicator that they take all necessary security precautions and is an excellent way to determine if existing security policies are truly effective. Penetration tests are crucial for software security because they help developers learn how to address and prevent breaches from malicious entities.

 

9. Partner Management – Easily Onboard Partners and Empower Them to Manage and Grow Their Business

• Expanding your charging network and services is faster when you bring partners into your system. Your business partners fall into two main categories:
  • Businesses with their own charging stations that you operate.
  • Site hosts such as residential apartment buildings, businesses with workplace charging, restaurants, commercial centers, municipalities, and more, who provide a location for installing charging stations to serve EV drivers.
• You will have different revenue agreements with your business partners. You may even have separate agreements for specific locations, so ensure your EV charging software offers you the flexibility to attract partners by offering them the best pricing model for their needs and capabilities.
• Essential partner management features in your software should:
  • Provide full transparency between you and your partners with monthly usage and revenue reports.
  • Grant your partners various authorization roles and remote access to charging stations.
  • Allow, among other things, revenue sharing, organizational billing, and settlement reports.
  • Enable your partners to offer benefits with custom tariffs such as discounted or free charging for their users.
  • Allow access to analytics tools so you and your partners can make data-driven business decisions.

 

10. Home Charging - Grow Your Customer Base

Globally, 80% of all EV charging is done at home! Despite this, major players in the EV charging industry tend to overlook this statistic. An EV charging management platform that allows you to manage home, workplace, and public charging from one place enables you to expand your customer base and market share by capturing this rapidly growing segment. You won't want to miss this opportunity and offer all the essential features for home charging. Here are some of the most important:

• Track costs and energy consumption.
• View charging history, cost, and kWh consumed alongside public and workplace charging.
• Smart scheduling allowing EV drivers to automate and prioritize charging using renewable energy and cheaper energy during off-peak periods.
• An all-in-one charging app eliminates the need to download different apps every time they charge.