Portal service

Service
An innovative and advanced service call system that enables efficient and effective management of service calls in a WEB interface accessible from anywhere and from any device (computers, tablets, smartphones).

Among the tools offered by the system:

Management and monitoring of service calls and viewing full details of the call
Management and monitoring of service contract, SLA and warranty certificates
CRM system for customer management
Customer call history
Device call history by serial number
A B2B system that allows the company's customers to open service calls and track the status of the call by synchronizing to the portal to handle a representative and start a service process with the customer
Possibility of SMS alerts and notifications for customers
Possibility of digital signature on various documents
Management of customer hours bank
Change to read
Time management - service calls
Placement of technicians in the schedule according to national regional division
Producing advanced reports for managers
Presentation of service calls in statuses suitable for the laboratory staff (dynamic statuses for the customer's choice)
Work efficiency report
A client file for sharing information that includes files and permanent notes about the client
Main screen for online monitoring of the calls associated with a technician or a certain status
Additional adjustments according to the requirement

The system can be used as a separate independent module or allows full synchronization with a service call system in ERP systems (SAP, Hashshab, Priority).

The system offers added value and complementary solutions to the existing service calls module in ERP.