Service call management system
The Magicnet system for managing field technicians and service calls includes reporting tools and opening service calls at the customer's side, which allow him access to the service call system to perform operations, such as
Opening a service call, viewing the call status, placing an order or viewing the hours bank or repair history and other data that the company wishes to present to him on the basis of permissions
The service call management system includes:
- Attach parts for reading
- Management of hours bank for the client
- Option to view customer call history
- Digital signature option on various documents
- Placement of technicians in the schedule according to the national division of regions
- Device call history by serial number