A system for managing service calls
The service call system is an innovative and advanced system that enables efficient and effective management of service calls in a WEB interface accessible from anywhere and on any device.
The system for managing service calls can be used as a separate independent module or as a module that synchronizes service calls built into the ERP systems to the various systems.
The system has an additional module, B2B, which allows access to the company's customers to perform actions such as: opening a service call, viewing the status of the call, placing an order or viewing data that the company wishes to present to them based on permissions.
Some of the tools that can be found in the service reading system:
- Management, tracking and viewing of service call details
- Management and monitoring of service contract, SLA and warranty certificates
- Option to view customer call history
- WEB application for technicians to update readings from the field
- Device call history by serial number
- B2B system, which allows the company's customers to open and track the status of service calls
- Option of SMS alerts and notifications for customers
- Digital signature option on various documents
- Management of customer hours bank
- Change to read
- Time management - service calls
- Placement of technicians in the schedule according to the national division of regions
- Production of advanced reports for managers, such as: work efficiency report for technicians
- Presentation of service calls in the appropriate statuses for the laboratory personnel
- A client file for sharing information that includes files and permanent notes about the client
- Main screen for online monitoring of the calls, associated with a technician or a certain status