Ten Commandments (Features) Every Electric Vehicle Charging System Must Include
Ten Commandments (Features) Every Electric Vehicle Charging System Must Include
1. Business branding ( White Label Branding) )
Promote your brand and earn customer loyalty Switching all modules of the EV Charging software With the company's logo, font and colors
To match the corporate identity. White Label Solution promising:
oh Customizations such as location pins, buttons, and background colors brand your service offerings and set you apart from the competition.
oh The mobile app, back-end management portal, and customer-facing interfaces are under your brand.
oh There is no mention of the service provider in documents or interfaces accessible to the customer.
oh Electric vehicle driver apps are published under Google Play accounts and App Store Yours without specifying the software provider.
2. Hardware - Software Compatibility (Integration with Charger Providers)
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Freedom of choice. You can choose the charger, supports OCPP , that you think is best, based on your business needs, without being limited to a specific hardware manufacturer.
· OCPP based system Allows you to update the firmware of all your charging stations, ensuring your network is always up to date with the latest technologies and solutions.
· No carrier lock. As your network expands, you will often need to add charging stations and upgrade specific sites. You should be able to add models from different carriers
to existing locations without disrupting software performance and management.
· Reduces costs. Being able to choose the best value option helps manage your initial investment costs. You may get a great deal from one provider today, but that may change in the future, and you should be able to add charging stations from other providers.
3. Payments and Billing – Turn a profit from your network
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Increase your revenue with flexible billing and payments – set different rates, create rate groups, and accept multiple payment methods to cover a variety of business use cases.
· Choose the best payment processor
· A variety of innovative payment plans - To maximize your customer experience, set up different pricing plans and payment methods for charging vehicles. Paying by credit card accrues bank fees, so it is beneficial if your software provides alternative payment options so that your customers can avoid transaction fees after each charging operation.
oh BALANCE - Customers can add money to their balance via credit card as a prepayment for EV charging services .
oh TOP-UP PACKAGES - You can set up prepaid packages that can include bonuses to increase customer loyalty.
oh VOUCHERS AND PROMO CODES - Pre-defined top-ups that customers can add to their account by entering a unique code. You control which users have access to these payment options and how long they will be active.
oh SUBSCRIPTIONS - Offer subscription vehicle drivers programs that provide special benefits and discounts to promote loyalty and increase revenue predictability.
· Set flexible rates - Rates and rate groups are used to set the price of charging at your stations, set charging limits, and control user access. The rate management module should allow you to set a price:
oh Per kWh
oh per minute or other period of charging
oh By hour of the day or night
oh Per minute parking (such as an additional parking fee or idling fee when the car is plugged in but not charging)
oh per minute based on peak or average power during charging
· Set different prices per user with rate groups – Rates should allow for flexibility based on customer type: single homes, fleets, public or private – and location – homes, parking lots or multi-unit apartment buildings. You may want to offer different prices in the same location depending on who is charging, or offer incentives such as free or discounted charging under certain conditions. For example, in a workplace parking lot, you could offer one price that is suitable for the general public and a discounted price for specific users such as employees.
· Manage multiple billing options - make sure the EV software Yours provides customized billing plans for your customers and business partners, such as:
oh Partner Settlement - Partner Settlement reports collect the data for all income and expenses of all partners and provide a total amount due at the end of the month.
oh Invoice - Invoices and receipts for drivers who use a credit card or app at charging stations in your network.
oh Reimbursement - Using reimbursement billing, you can easily reimburse your employees for the cost of charging company vehicles at home.
4. Remote management and maintenance to ensure operational efficiency
· Reduce maintenance costs and increase network reliability
Managing the many chargers in the EV charging network And maintaining a healthy charging infrastructure is critical to business. You need to make sure your chargers are working properly to avoid situations where drivers arrive at one of your charging stations only to find it down and they can’t charge. This hurts your revenue and customer loyalty. The right software with extensive remote management and maintenance capabilities can reduce costs, increase the uptime and stability of your chargers, and ensure customer satisfaction.
Sending a technician to a site is expensive. With management software with real-time problem detection and automated fault recovery algorithms, your charging point can be up and running in minutes without the need for on-site maintenance. This cuts costs and allows you to provide a reliable charging service to your customers, preventing lost revenue. The right software to manage your EV charging network Yours empowers you to effortlessly scale and maintain operational efficiency.
Remote management allows a wide range of operations to be performed remotely. The platform should provide the ability to:
oh Remote monitoring of charging operations - view, change and manage settings.
oh Start and stop charging sessions and unlock the cable when it is stuck.
oh Real-time end-user troubleshooting.
oh Change the availability of one or more chargers on your network.
oh Set charging profiles that determine charging duration and speed.
oh Easily resolve issues using a 24/7 automated alert management system .
oh Update the firmware remotely to take advantage of new functions and features.
oh Get insights and diagnostics from extensive error logs.
5. Dynamic Load Management - Maximize revenue while protecting your network
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Avoid expensive power upgrades - Expanding power capacity at a given location can be very expensive. Dynamic Load Management ( DLM) ) of your software can help you install the desired number of chargers on a site with limited power capacity, without having to invest in expensive power upgrades. This ensures that the grid is not overloaded by automatically distributing the available power dynamically and efficiently.
· DLM software It also allows you to set prioritization rules based on user groups or location. For example, you can prioritize subscribers over ad hoc users. This way, you can also create additional incentives and revenue streams for your business.
· Furthermore, you can manage power adjustments via API If you manage your building's energy demand with a DLM load management system ( Dynamic Load Management) ), allows you to integrate with the EV charging management platform You automate the boundary settings of the circle and the (Battery Management System) BMS receives the consumption via API Depending on the overall system utilization and your priorities, it dynamically sets the circuit limit.
· DLM Allows you to achieve full grid security and power distribution flexibility. This eliminates the need for investments in grid expansion and enables additional revenue by using off-hours to increase power limits and offer EV charging infrastructure yours to a wider group of customers.
6. Roaming ( OCPI) ) - Allow drivers to charge anytime, anywhere! (Provide drivers with an effortless charging experience)
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The mass adoption of EVs Requires convenient EV charging options To keep EV drivers As long-term customers, service providers need to make it easy for them to charge along their routes. Roaming plays a vital role in unlocking a charging infrastructure. With the right software, you can provide widespread access to your customers through roaming, allowing drivers to locate and charge at multiple stations across multiple networks.
· Like mobile roaming networks, EV roaming Made possible through collaboration between EV charging service providers Roaming allows drivers to use charging stations belonging to different national and international networks from a single customer account.
· Open Charge Point Interface (OCPI) protocol This allows for this. Similar to how OCPP Standardizes communication between charging station and backend platform, OCPI Standardizes communication between two backend platforms to create direct migration.
· Roaming hubs like Cello Charge Provide an easy way to connect with other charging point operators or mobility service providers. EV drivers In your network, you can charge at all stations that are part of these roaming hubs, and drivers in other charging networks can easily find and charge at your stations.
· The charging software allows you to make the most of the benefits of electric roaming:
oh Expanding your customer base Don't limit yourself to your existing customers.
Through roaming, any app user can locate and access your charging stations.
oh Strengthening customer loyalty Existing customers don't have to switch operators or apps when they travel out of town.
oh Multiplying revenue streams Define your pricing model and promote your charging locations to a wider audience with your software roaming solutions.
7. Integrations and APIs - Create the EV charging experience Your customized
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Configure your business processes easily - API integration It is very valuable if you are already using a set of trusted systems such as ERP, CRM , billing or payment system. If your charging software provides an API , you can quickly and seamlessly integrate your existing systems and build innovative solutions on top of evolving business needs. When comparing electric vehicle charging providers, ask about their capabilities to integrate with other third-party applications that your business uses or plans to use.
· Integrate your existing systems - API integrations Enable a high level of automation and process speed without duplicating data across multiple systems. You improve ERP systems And the CRM Your sustainability with EV charging data that you need while your customer data remains in the CRM system your.
· Add EV charging For your existing application - API Essential for companies looking to integrate EV functionality In an existing app, web portal or build a new user interface for the EV driver For companies that already have a customer-facing application, an API Offers full control over EV charging functionality , user authentication, rates, charging session data, payments and billing, so you can provide seamless EV charging services .
· Build your own customized solution - API Accelerates customization and allows you to easily create improvements. It leverages existing EV charging infrastructure To help you build your e-mobility solutions on top and tailor them to your customers and business needs. This means less maintenance for legacy systems or protocols and more focus on customer and product experiences.
· Accelerate time to market and scale easily - API connectivity Allows you to leverage existing infrastructure and get up and running faster. It provides a platform that takes care of all EV charging hassles Scalable and reliable, so you can focus on building the best customer experience for EV drivers your.
8. Security and Scalability - Expand your network securely
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Maximum flexibility for growth and expansion - Without a doubt, every software developer today has scalability and security in mind before writing the first line of code. EV Charging Management Software is no exception. Look for EV charging management platforms Cloud-based and offer you all the security and scalability features of world-class cloud hosting providers - Amazon Web Services, Microsoft Azure, Google Cloud etc. Using a scalable cloud architecture solution allows you to provide high availability and zero downtime to your users. Moreover, you will be able to optimize costs for hosting infrastructure, be able to connect as many payloads as you want, and pay as you go. It also significantly reduces the complexity and cost of operations because your software provider handles everything for you.
· Security and privacy are critical for businesses - Security is a high priority for any software system. Make sure your EV charging management system that you are considering meets industry-leading standards for security and privacy such as ISO 27001, SOC, GDPR and others. Penetration testing is another indicator that they are taking all the necessary security precautions and is a great way to determine whether the security policies in place are truly effective. Penetration testing is essential for software security because it helps developers learn how to handle and prevent intrusions from a malicious entity.
9. Partner Management – Easily add partners and empower partners to manage and grow their business
· The expansion of your charging and service network is faster when you bring partners into your system. Your business partners fall into two main categories:
oh
Businesses with their own charging stations that you operate;
oh Host sites such as residential apartment buildings, businesses with on-site charging, restaurants, shopping centers, municipalities, and more, that provide space to install charging stations to serve electric vehicle drivers.
· You will have different revenue agreements with your business partners. You may even have separate agreements for specific locations, so make sure your EV charging software Yours offers you the flexibility to attract partners by offering them the best pricing model for their needs and capabilities.
· The essential affiliate management features in your software should:
oh Provide full transparency between you and your partners with monthly usage and revenue reports.
oh Grant your partners different permission roles and remote access to the charging stations.
oh Enable revenue sharing, organizational billing, and reconciliation reports, among other things.
oh Allow your partners to offer benefits with customized rates such as discounted or free billing for their users.
oh Enable access to analytics tools so you and your partners can make data-driven business decisions.
10. Home Charging - Grow your customer base
Worldwide 80% of all EV charging Done at home! However, the big players in the EV charging industry This data tends to be overlooked. EV Charging Management Platform Allowing you to manage your home, workplace and public charging from one place allows you to expand your customer base and market share by capturing this fast-growing segment. You won’t want to miss this opportunity and offer all the essential features for home charging. Here are some of the most important:
· Track energy costs and consumption
· View charging history, cost and kWh consumed alongside public charging and the workplace.
· Smart scheduling that enables EV drivers Automate and prioritize charging using renewable energy and cheaper energy during peak periods.
· An all-in-one charging app eliminates the need to download different apps every time they charge.
For further details, please contact Eyal Shalom.
Mobile: 054-2291031
Email: eyal@advice.co.il